LaserMaster custom cut items cancellation & returns policy
If after placing an online order you realise that you have made a mistake in the measurements or chosen the wrong material we are happy to cancel/refund or amend/change the order, providing it has not already been processed/nested*. Please contact us as soon as you realise that you have made a mistake when ordering, we are always happy to try and help sort out any problems.
*Processed/nested means that the order has been assigned to specific sheet and is awaiting cutting.
Return of Goods — Custom laser cut items are exempt from the distance selling ‘cooling off period’ and therefore, no returns can be accepted. The item would have been made to your specifications making it impossible for us to re-sell.
However mistakes can happen and in the event that the item(s) have been laser cut to the wrong size (allowing for the standard tolerance for that specific material) or is cut in the wrong type or thickness of material, then we will of course re cut the item(s) and dispatch them as soon as possible.
We ask the customer to contact us via telephone on 01209 821 902 to explain the nature of the problem as soon as possible. Arrangements will then be made with the customer for the return of the item. Goods damaged in transit, short or wrongly delivered, must be notified to our sales office within three working days of receiving the item(s)