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FAQ

HOW CAN I GET A QUOTATION?

Simply email sales@lasermaster.co.uk or use the contact us facility on the website. Remember to include the material, thickness and quantity required, please include a drawing/sketch, also an indication of the size the part should be is really helpful. Put simple, we really need something to quote from.

WHAT ARE THE BEST FILES TO SEND TO OBTAIN A QUOTATION?

A 1:1 in mm DWG and or DXF are perfect and allow us to quote quicker as these files can be imported directly into our quoting software.

WHAT OTHER FILES CAN I SEND TO OBTAIN A QUOTE?

For simple items we can work from pencil sketches, PDF, Jpegs ETC providing all the relevant dimensions are noted on the drawing, to enable us to draw the item in CAD. For more complicated and unique designs we can sometimes convert PDF and Jpegs. Jpegs need to be high resolution and only be drawn with a hairline and contain no fill. Some software like sketch up and adobe illustrator do allow you to export as either DXF or DWG.

CAN YOU GIVE ME A BALL PARK FIGURE OR PRICE OVER THE PHONE?

No sadly not, Laser cutting costs are based on many factors and are not priced solely on material size. We will need all the information in an email.

HOW LONG WILL MY ORDER TAKE TO PROCESS?

Orders generally take 5-7 working days from date of payment to process.

WHAT IF MY ORDER IS URGENT?

We offer a Fast Track cutting service for an additional £25.00 Plus VAT. If payment is received by 1pm (Mon-Fri) the order will be cut and shipped the following day using a next day courier service Fast track orders are shipped using a next day delivery service, but we are unable to guarantee that the items will arrive next day due to any situation due to the courier. The Fast track fee is solely for the express cutting of the item(s) and is not related to the shipping.

CAN YOU CUT GLASS, WOOD, ACRYLIC AND PLASTICS?

No we are only set up to cut sheet metals including brass, copper, bronze, aluminium, stainless and mild steel, zintec, galvanised, Corten.

DO YOU HAVE A MINIMUM ORDER QTY OR CHARGE?

No we have no minimum order quantity or spend, but unit prices will reduce on higher quantities.

CAN I HAVE A SAMPLE?

Yes, if producing a volume order we can provide a sample made from your artwork for you to prove. We do charge for this as there is setup and laser time involved. Prices usually start from £25.00 + vat depending on the size of the sample which includes delivery if required. If you then proceed with the volume order then we credit part of this payment against the quantity order.

DO YOU HOLD STOCK OF MATERIALS?

Yes we generally keep the most commonly used materials in stock and receive next day deliveries from our suppliers.

I CANNOT USE CAD SOFTWARE, BUT I HAVE A TEMPLATE CAN LASERMASTER DRAW MY ITEM FOR ME?

Yes we can, prices start from £15.00 Plus VAT.

DO YOU ONLY OFFER LASER CUTTING?

As well as Laser cutting we can also offer bending/folding, welding and fabrication, powder coating, Tapping and countersinking. We are always happy to try and help where we can so please ask if you think we may be able to help.

HOW DO I PAY IF I WANT TO GO A AHEAD WITH A QUOTE?

We accept debit/credit cards by calling 01209 821 902 & Bacs (bank transfer).

I AM NOT SURE WHAT MATERIAL OR THICKNESS, I NEED, CAN YOU HELP?

Sadly we are not able to advise what material and thickness will best suit your needs.

HOW LARGE CAN YOU LASER CUT?

Our laser bed size is 3m x 1.5m but a slight border needs to remain so the laser does not go off the edge of the sheet.

CAN YOU ENGRAVE?

No we are not able to offer engraving.

CAN I SUPPLY MY OWN MATERIAL?

Yes we are happy to cut free issue material providing it is suitable for our laser. There is a handling charge for this service, we will need tell you the sheet size required for the parts to be cut also please be aware that we will not take responsibility nor replace the material should the cutting fail on a component.

I AM NOT IN THE UK, CAN I USE THE EASY ORDER?

Sadly no, but you are very welcome to email your requirements and we can send you a quotation with the correct shipping costs applied.